Refund Policy

We want every organisation to be happy with Milestra. Every workspace can try the Organisation plan free for 14 days before paying, and paid plans come with a 14-day money-back guarantee.

14-day money-back guarantee

• First payment: if you ask within 14 days of your first payment for a paid plan, we refund it in full.
• Annual commitment renewals: if you ask within 14 days of an annual renewal, we refund that renewal in full.
• Flexible monthly renewals are not refunded, but you can cancel at any time and you will not be charged again. Seats removed during a month are credited on your next bill.
• Seats added to an annual commitment are charged for the months left in the year; within 14 days of that charge you can ask for it to be refunded.

How to request a refund

Card, PayPal, Apple Pay and Google Pay payments are processed by our reseller Paddle.com, which is the merchant of record for these orders. To request a refund, email billing@milestra.app from your workspace admin's address with your workspace name, or reply to your Paddle receipt, or use paddle.net to find your order. Approved refunds go back to the original payment method, usually within 5–10 business days.

Mobile-money payments (processed by Flutterwave) are refunded to the same mobile-money account under the same 14-day rules.

Cancelling

Workspace admins can cancel a card subscription at any time from Settings → Plan & billing → Manage billing. Your plan stays active until the end of the period you have paid for, then the workspace moves to the Free plan. Nothing is deleted, and you can export your data at any time.

Your statutory rights

This policy does not affect any rights you have under consumer law in your country, including any right to cancel within 14 days of purchase where that applies.

Contact

Milestra OKR Software. Questions about refunds: billing@milestra.app.